Computers, Phones & Tablets
New-device setup, software, updates, tune-ups, and friendly iPhone, Android, Mac, and PC help.
In-home tech help across the Bay Area
Friendly technology help, right at home.
Serena makes house calls throughout the Bay Area for calm, one-on-one help with computers, phones, Wi-Fi, printers, online accounts, smart TVs, and everyday technology.
Clear explanations. No judgment. No confusing jargon.
SERENA TECH
THOUGHTFUL
FAST SERVICE
FRIENDLY
LOCAL HELP
CLEAR ANSWERS
TRUSTED
HELPFUL
AT YOUR PACE
NO JUDGMENT
Judgment-freeAsk as many questions as you like
Technology house callsFriendly help in your own home
Remote help availableWhen the problem can be solved online
Clear, simple guidanceUseful steps you can remember
Let’s start with the problem
What do you need help with?
You don’t need to know the technical words. Just choose what sounds closest.
Not sure where to start?
That’s completely okay.
Call Serena and describe what’s happening in your own words. We’ll figure out the next step together.
Everyday technology, made easier
Ways Serena can help
Wi-Fi, Printers & Devices
Internet connections, routers, printers, scanners, smart TVs, streaming, and home-office equipment.
Email, Passwords & Accounts
Email setup, password managers, Microsoft, Google, Apple ID, account access, and cloud services.
Online Safety & Privacy
Scam awareness, privacy settings, safer passwords, multifactor authentication, antivirus, and backups.
Photos, Files & Backups
Photo organization, cloud storage, moving files, video calls, file management, and backup assistance.
One-on-One Technology Lessons
Learn what you want at your own pace. We can repeat steps, write them down, and practice together.
Clear prices before the visit
Simple, upfront pricing
Choose the option that sounds closest. Serena will confirm the price and visit details with you before any work begins.
Most common
In-home house call
$125first hour
Then $30 for each additional 15 minutes.
- One or several everyday tech problems
- Help and explanations in your home
- One-hour minimum
Stay a little longer
Additional visit time
$30per 15 minutes
Added only when you want more time after the first hour.
- Finish another problem while Serena is there
- Ask more questions without rushing
- Time and cost are confirmed with you
More time, one appointment
Two-hour home visit
$225up to two hours
Best when you have a list or want extra teaching time.
- Multiple devices or questions
- New-home or home-office setup
- One-on-one technology lessons
No surprise charges. Parts, subscriptions, and paid apps are separate and will only be purchased with your approval.
Websites from Serena Tech
Like this website? We can make one for you, too.
Serena Tech combines modern AI-assisted tools with careful human review to create clear, friendly websites for local businesses, independent professionals, and community projects.
Ask about a websiteEvery project receives a written quote first. Domain names, hosting, online stores, booking systems, and other advanced features are priced separately.
Simple from the first call
How it works
No complicated booking system. Just real help from a real person.
Tell Serena what’s happening
Call or send a short request. Describe the problem in your own words.
Choose a convenient time
We’ll confirm the issue, location, and visit details before the appointment.
Get calm, personal help
Serena will work through the problem and explain the useful steps clearly.
Based in San Jose
Serving the Bay Area
Meet your local technology helper
Hi, I’m Serena.
I believe nobody should feel embarrassed or left behind by technology.
I provide calm, one-on-one support for the devices and online services people use every day. Whether you need something fixed, set up, explained, or simply made less frustrating, I’ll meet you where you are.
Tell me how I can helpEvery question is welcome
Frequently asked questions
Still unsure? Call (650) 398-5407 and we’ll talk it through.
Do I need to know any technical terms?
No. Simply describe what you see and what you would like to do. Serena will ask clear questions and work through it with you one step at a time.
Can someone help arrange a visit for a family member?
Absolutely. A trusted family member, friend, or caregiver may contact Serena, coordinate the appointment, and join the visit if that would be helpful.
Does Serena make home visits?
Yes. Serena is based in San Jose and makes scheduled house calls throughout the Bay Area. The time, location, and visit details are confirmed with you in advance.
Is remote help available?
Sometimes. Serena can help determine whether the issue can be handled safely by phone or online, or whether an in-home visit would be better.
How are passwords and private information handled?
Whenever possible, you will enter your own passwords. Please do not send passwords, account numbers, or other private information by email or text message.
What if I’m not sure what kind of help I need?
No problem. Share a short description of what is happening, and Serena will help you choose the most useful next step.
Ready when you are
Let’s make technology feel simpler.
Choose whichever way feels easiest. Serena will respond personally, and you never need to share passwords or private account information.
Email giving you trouble?
Call or text instead. No email login is needed.
Choose what works for you
How would you like to reach Serena?
Call Serena(650) 398-5407 · No login needed
Text SerenaOpens an editable message · No login needed
Use my email appOpens an editable email · Requires email setup
Please do not send passwords, PINs, account numbers, or payment information.